Privacy Policy

We collect information you choose to provide when you contact us, submit a form, request vehicle-shopping help, schedule an appointment or communicate with our team. This may include your name, phone number, email address, preferred language, vehicle interests, budget range, trade-in details, appointment details, lead information and messages or notes you send to us.

When you communicate by WhatsApp, SMS, phone, email or other messaging channels, we may process your phone number, WhatsApp identifiers, message content, conversation metadata, message IDs, delivery or read status, timestamps and webhook events needed to operate and secure those communications.

We use personal information to respond to your requests, manage leads and customer conversations, discuss vehicle options, coordinate appointments, provide follow-up support, maintain communication history, troubleshoot delivery issues, improve our services, protect the security of our systems and comply with legal obligations.

Same Day Whats uses the Meta WhatsApp Business Platform to support WhatsApp conversations with customers who contact or consent to communicate with us. Meta may process WhatsApp messages, identifiers, delivery status and related metadata under its own terms and privacy practices. We use webhook events from Meta and WhatsApp to receive inbound messages and message status updates.

We may contact you by phone, SMS, WhatsApp or email about your inquiry or account relationship. Message and data rates may apply. You can opt out of promotional text messages where supported by replying STOP or by contacting us at sales@samedayautogroup.com.

We use service providers to operate our website, communications, customer management, databases, hosting, analytics, security, monitoring and infrastructure. These providers may process information only as needed to provide services to us, operate the communication channels, maintain records, prevent abuse and support customer requests.

We do not sell personal information. We may share information with service providers, vehicle-shopping partners, dealers, lenders or other parties when needed to respond to your request, complete a transaction you pursue, comply with law, protect rights or secure our systems.

We use administrative, technical and organizational safeguards designed to protect personal information, including access controls and server-side handling of sensitive integration credentials. No website or communication platform can guarantee absolute security.

We keep personal information for as long as reasonably needed for customer service, lead management, appointment follow-up, operational records, security, dispute resolution, legal compliance and business administration. Some records may be retained when required by law, accounting rules, transaction history or security needs.

You may request access to, correction of or deletion of personal information associated with you by emailing sales@samedayautogroup.com. We may need to verify your identity before completing a request, and we may retain information when legally or operationally required.

Same Day Auto Group (Same Day Auto Group LLC) - Coral Springs, Florida
Email: sales@samedayautogroup.com
Website: https://samedayautogroup.com